Mr Quiz shop, dare to be different

Terms and Conditions

1st January 2018

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

Confidentiality

We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than our suppliers and if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Disclaimer

Exclusions and Limitations
The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and

excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Payment

All major Credit/Debit Cards, Bankers Draft or BACS Transfer and PayPal are all acceptable methods of payment. Our Terms are payment in full. All goods remain the property of the Company until paid for in full. Monies that remains outstanding by the due date will incur late payment interest at the rate of 2% above the prevailing Bank of England's base rate on the outstanding balance until such time as the balance is paid in full and final settlement. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed £3000. In such circumstances, you shall be liable for any and all additional administrative and/or court costs.

Cancellation Policy

Minimum 24 hours notice of cancellation required. Notification for instance, in person, via email, mobile phone ‘text message’ and/or fax, or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a £30 charge to cover any subsequent administrative expenses.

Termination of Agreements and Refunds Policy

Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded.

Availability

Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies

Like most interactive web sites this Company’s website uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website. This Company’s logo is a registered trademark of this Company in the United Kingdom and other countries. The brand names and specific services of this Company featured on this web site are trade marked.

Communication

We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone, facsimile or mobile telephone numbers. CUNAgroup SA, 53th Street, Marbella, Panama City, Republic of Panama.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

Payment and Security Information

When the order is placed at our website you will be taken to the secure payment page of our payment processor where they will securely handle your credit or debit card details via encrypted 128 bit encryption.They are only decrypted after they reach our computer. They are not held in clear text on any web site.

When payment is made by credit card or debit card online at no point are your card details seen or stored by us. The card details are processed by our chosen card processor who are fully PCI-DSS compliant.

Delivery Charges

  1. We use Royal Mail and a courier service depending on the size of the order.
  2. Most deliveries will require a signature at the delivery address. Please ensure someone is at the address to avoid any redelivery/return charges that may be incurred.
  3. If you require an urgent delivery please Contact Us and we will try our best to meet your needs.
  4. We offer a full refund policy on lost/non-delivered items. We define an item as lost/non delivered at a point 15 working days after the day of despatch, and it is at this date that we will happily provide a full refund or replacement.
  5. Deliveries to non UK Countries will be sent via courier and will be dependent on size. Prices start from £15.00/€15.00.

Returns Policy

We offer a 14 day no quibble refunds policy (with the exception of special orders), allowing you to return or exchange an item up to 14 days after receiving it for a full refund (excluding the original delivery charge). We would suggest that you use a tracked delivery service as all returned goods are the sender's responsibility.

The items must be returned in their original packaging in an unused condition (with tags attached) and at your cost.

Please send all returns (including a copy of your original order) to our office.

Please contact us before sending the return so that we know to expect it.

Customer Warranty

CUNAgroup SA (who is called "CUNAgroup" in this warranty) warrants that, for the warranty period set out in paragraph 2 below, the enclosed Product will be free from defects in material and workmanship, and agrees that it will, at its sole discretion, either repair or replace any defective Product subject to the following terms and conditions:

  1. This limited warranty extends only to you, the customer, as the end-user of the Product. You may have additional rights under applicable law. This limited warranty does not affect such rights.
  2. The warranty period is 12 (twelve) months from the date on which you purchased the Product, or 3 (three) months, if the Product is not new or has been refurbished. You must notify your retailer, CUNAgroup (or its authorised service company, details of which are available in section 9(i) below) of any defects as soon as possible after you have become aware of them. Please be aware that claims made 12 months after the purchase date will not be valid.
  3. This limited warranty is valid and enforceable in the countries of the European Union.
  4. This limited warranty does not cover general cleaning and maintenance or the replacement of consumables, nor does it cover the performance or costs of any modification or adjustments which may be necessary to adapt the Product to meet any local technical or safety standards which are applicable in the country in which the Product is intended to be operated.
  5. This limited warranty shall not apply in respect of the following:
    1. any deterioration due to normal wear and tear including all plastic surfaces and all other externally exposed parts that are scratched or damaged due to normal customer use.
    2. defects caused by the Product being subjected to any of the following: use in contradiction with the user guide, inadequate cleaning, rough handling, exposure to moisture, dampness or extreme thermal or environmental conditions or rapid changes in such conditions, corrosion, oxidation, unauthorised modifications or connections, unauthorised opening or repair, use of unauthorised spare parts, misuse, improper installation, accident due to forces of nature, spillage of food or liquid, influence from chemical products or other acts beyond CUNAgroup’s reasonable control unless the defect was caused directly by defects in materials or workmanship. 
    3. products in respect of which the product serial number (or equivalent) has been removed, erased, defaced, altered or made illegible. 
    4. defects caused by employing the Product to other than its intended use. 
    5. defects caused by a non-CUNAgroup product being connected or used in conjunction with the Product. 
    6. products rented on a periodical basis. 
    7. Any costs arising from the change from analogue to digital broadcasting including the termination of analogue transmission of any type. 
    8. Any cost if no fault is found with your equipment. 
    9. Repairs due to pixel failure where the number or location is not in excess of the manufacturer's acceptable limit. 
  6. All defective parts or Products, which have been replaced by CUNAgroup during the warranty period, shall become the property of CUNAgroup. 
  7. A repaired or replaced Products will be warranted for the balance of the original warranty period or for ninety days from the date of repair or replacement, whichever is the longer. 
  8. You are requested to keep your original proof of purchase, such as the receipt. You will need it to prove the date of purchase in respect of any warranty claims. 
  9. To make a claim pursuant to this limited warranty, please: 
    1. contact the retailer or dealer from whom you purchased the Product; or write to us at Contact Us, and 
    2. follow the instructions given to you in respect of the Product, which may include the method of returning the Product to your retailer or to CUNAgroup (or its authorised representative) for repair or replacement; and 
    3. if requested, send to CUNAgroup, or present to the retailer or dealer from whom you purchased the Product, either a legible and non-modified original warranty card which clearly indicates the name and address of the retailer or dealer from whom you purchased the Product, the date and place of purchase, the product type and the serial number (or equivalent) or a legible and non-modified original purchase receipt containing the same information. 
  10. You may be required to pay the cost of returning any defective Product to CUNAgroup, or the retailer or dealer from whom you purchased the Product. However, CUNAgroup will pay the cost of delivering any repaired or replaced Product back to you. 

This limited warranty is granted to you by CUNAgroup SA, 53th Street, Marbella, Panama City, Republic of Panama.

General

All Mr Quiz, Mr Vote and Question Editor software come with security systems capable of remote detection, should an irregular use occur.
The Company will suspend or revoke the license upon any irregular use of the software, which goes clearly against the company policy. Examples of uses against the company policy are: continued use of the Demo mode or failure to recharge tokens over 6 months. Moreover, upon suspicion of a fraudulent use, the company holds the right to limit the use of one or more software.

The laws of England and Wales govern these terms and conditions. By accessing this website and buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

 

CUNAgroup SA
53th Street, Marbella
Panama City, Republic of Panama

 

© CUNAgroup Limited 2018 All Rights Reserved